Two occasional questions about BillQuick technical support and advisors are:
Do I get free support?
Can I call when my client asks me to help them or when they want me to handle support for them?
BillQuick Resellers receive free demo software for any BillQuick product. Also, resellers can purchase BillQuick products and services for their own company. (Your investment is credited back in full.) Support is included for 30 days (like any new purchase), a reseller needs to purchase an annual support contract or pay for support on a Per Incident basis.
When it comes to support for your client using BillQuick, if they want you to handle questions then you are free to do so. Simply call and identify yourself as a BillQuick Advisor to the support engineer and tell them the name of the client you are calling for. Your client – the licensed BillQuick Customers – must have a support contract or pay on a Per Incident basis when support is requested. BQE Software does not allow pass-through support services from your licensed software to another licensed user.
Other than for you answering basic questions, we encourage you to train your client to call BillQuick Support directly. Our partnership is about collaboration and BQE being a resource for you and your client.
