When you sign up to work with BQE Software, you should not subjugate your company identity to BillQuick. At the same time, you should not subjugate or hide BQE Software or BillQuick from the relationship either. In fact, there is no way to hide us from your client. Your client – our BillQuick Customer – sees BillQuick every day. They see phone numbers within the software. And they receive regular communications from us, including:
- The monthly BillQuick eLetter with how-to user and business demos and articles
- Announcements of new and updated products and services
- Announcement of white papers, demos and other useful information
- Announcement of special information webinars
- Marketing promotions
- Technical support renewal letters and email
- Software upgrade letters and email
It is important that you work to establish a strong working relationship with your client. They should view BillQuick products and services as an extension of your expertise and company. For example:
- During Information Collection (an initial buying stage), you can leverage your clients and your own time by signing them up for a BillQuick Walk-Thru. Delivered by a BillQuick Expert (BQE employee), your client is introduced in a positive way to BillQuick and BQE Software. It demonstrates you have resources behind you.
- You would perform a needs analysis and discuss workflow with your client. As needed, you would call on the BillQuick Channel Manager to help you (this assistance is called Pre-Sales Consulting). Again, your client’s experience with BillQuick and BQE Software is positive and have shown you have resources to call on. Your client see a solid, substantial collaboration. You and BQE are a team working for their benefit.
- You would prepare a price estimate. Again, the BillQuick Channel Manager is available to assist as needed.
- After completing the sale, you would manage the implementation. Again, you have BillQuick Certified Trainers and BillQuick Specialists ready to assist you. You look good to your client because the BillQuick resources you call on help them move forward.
Another benefit of establishing a collaboration image between BQE and your company with your clients is your client is not confused. BillQuick and BQE Software are not nebulous names floating around their desktop. They know you can call on these resources and that they can call on BQE Software directly and receive the assistance they need. Your light shines a little brighter each time they have a positive experience with BillQuick and BQE Software.
